The Fall of the Call

How we do this in the 21 century will undoubtedly bear little resemblance to grandma’s letter or your mother’s phone call.

Article first published as The Fall of the Call on Technorati.

Remember writing letters?  Sometime around the invention of email, letter writing became obsolete.  I mean, why pick up the phone when a quick email or text will do the trick?  The increased productivity may come at a price though if connectivity is sacrificed.

Vital Relationships

Communication skills greatly impact the quality of our relationships, and since we receive all our opportunities through other people, it’s vital that the skills needed to communicate effectively are taught and practiced.  As technology evolves we’re challenged to keep in mind that, as we advance in our ability to connect to more people, two essential elements of connection are still required.

  1. We need to understand the meaning of the incoming messages.
  2. We need to know that our messages are being understood by others.

21 Century Connection

How we do this in the 21 century will undoubtedly bear little resemblance to grandma’s letter or your mother’s phone call.  Knowing this frees us from expecting the same kind of rapport in the virtual environment while it challenges us to find ways to personally connect through the texted message.  One place to start is by creating caring conversations.

Four Steps to Replace Confusion with Clarity

  1. Review Confusion – Look over the recent text conversations in which there was a degree of confusion—yours or the other person’s.
  2. Recognize Patterns – Notice repeating topics, time of day, day of the week, and so on.
  3. Revise a Pattern – Pick one pattern and consciously change something about it.
  4. Experiment – Observe the difference in connectivity as you eliminate elements of confusion.

Mixed Blessing

Texting is often portrayed the “bad guy” threatening to separate us from our kids or leave them without the people skills they will need to make it in this world as adults.  I’m not buying that though.  I believe that regardless the medium of communication, a caring and authentic voice can be recognized.

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Author: Lorraine Esposito

Lorraine Esposito 914-410-7502 Lorraine Esposito is a certified professional life coach, mentor coach, owner of The Center for Coaching Mastery at Westchester Community College in New York, and nationally recognized author of The Peacemaker Parent, Solving Problems for Today, Teaching Independence for a Lifetime, Lorraine is the featured life coach for a popular New York radio station, WFAS 103.9 FM and is in collaboration with and featured blogger for the National Football League and USA Football adding a ‘coach approach’ to coaching youth sports. Lorraine’s client base includes CEO’s in the entertainment industry, White House and Capitol Hill public affairs staff, entrepreneurs, global TED speakers, award winning writers, new coaches just starting out, successful business women between 40 and 55 looking for more out of life, and parents needing a little help making good on their parenting promises. Lorraine’s career matches the diversity in her coaching practices. Starting out in the rural mid-west, Lorraine has owned four small businesses; the first, an automobile repair center, started at age 16. Her corporate experience is mainly in negotiating multimillion dollar contracts as the buyer of domestic in-flight food and beverages for Trans World Airlines and then as a procurement manager for the New York City Transit Authority. Lorraine’s strength has always been creatively finding solutions to even the most complicated goal. In addition, Lorraine’s 30 years as a professional fitness coach continues to add depth to all her endeavors. She has been featured in various print, broadcast, and on-line media and is a public speaker regarding personal leadership to community and school-based audiences. Lorraine lives in New York with her husband and two teenage sons.

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